Accessibility Policy

NRB is committed to excellence in serving all customers, including people with disabilities. We will provide our goods and services in a way that respects the dignity, independence and equality of opportunity of people with disabilities. People with disabilities will have the same opportunity to access our goods and services, allowing them to benefit from the same services, in the same place, and in a similar way as other members of the public.

Support Persons

Support persons are permitted to accompany the person with a disability anywhere the person is going on our premises. Support animals are permitted access to all public areas of our facilities where required by a disabled person, except where prohibited by law.

Assistive Devices

We are committed to serving persons with disabilities who use assistive devices to obtain access to our services. We will also ensure that our employees are trained and familiar with various types of assistive devices that may be used by customers with disabilities while accessing our facilities.


We will make every reasonable effort to communicate with persons with disabilities in a way that takes into account their individual disability. We will train our employees who communicate with customers on how to interact and accommodate people with various types of disabilities.


NRB will provide training to employees who deal with the public or other third parties on our behalf. Training will be provided to all Customer Sales Representatives, Project Managers, Reception Desk personnel and any others who regularly interact with customers. Training will include a review of this policy, viewing the training film on the AODA legislation on accessibility, and a quiz.

Customer Feedback

Customers who wish to provide feedback on the way in which NRB provides services to people with disabilities can do so via email to, or by completing the AODA Customer Feedback Form, available from our office.